Privacy Policy

1. Introduction

This Privacy Policy explains how Sksenq LLC ("Company," "we," "us," or "our"), a limited liability company registered in the Republic of Armenia, collects, uses, stores, shares, and protects your personal information when you use Total14.com ("Website," "Platform," or "Service").

We are committed to protecting your privacy and handling your data transparently and responsibly. By using Total14, you acknowledge that you have read and understood this Privacy Policy.

Corporate Website: sksenq.com

Data Controller: Sksenq LLC, Republic of Armenia

2. Information We Collect

2.1 Information You Provide Directly

• Account Information: When you register, we collect your username, email address, password (stored in hashed form), and optionally your display name, profile picture, bio, and location.
• User Content: Posts, comments, tactical analyses, diagrams, and any other content you submit to the Platform.
• Communications: Messages you send to us via email, contact forms, or support requests.

2.2 Information Collected Automatically

When you access the Platform, we automatically collect:

• Log Data: IP address, browser type and version, operating system, referring URL, pages visited, time and date of visit, and time spent on pages.
• Device Information: Device type, screen resolution, and language preferences.
• Cookies and Similar Technologies: See Section 7 (Cookies) for details.

2.3 Information from Third Parties

• Social Login Providers: If you register or log in using a third-party service (e.g., Google), we may receive your name, email address, and profile picture as permitted by your settings with that provider.
• Analytics Providers: Aggregated and anonymized usage data from analytics services.

3. How We Use Your Information

We use your information for the following purposes:

• Provide and operate the Platform — account creation, authentication, and delivering core features.
• Enable community features — displaying your posts, comments, and profile to other users.
• Communicate with you — responding to inquiries, sending service-related notifications, and (with your consent) promotional updates.
• Improve the Platform — analyzing usage patterns, fixing bugs, and developing new features.
• Ensure safety and security — detecting and preventing fraud, abuse, spam, and unauthorized access.
• Comply with legal obligations — responding to legal requests and enforcing our Terms of Service.
• Moderate content — reviewing User Content for compliance with our community guidelines and Terms.

We do not sell your personal information to third parties.

4. Legal Basis for Processing (For Users Where Required)

Depending on your jurisdiction, we process your personal data based on one or more of the following legal bases:

• Consent: Where you have given us explicit consent (e.g., marketing emails, optional cookies).
• Contract Performance: Where processing is necessary to provide the Service you requested (e.g., creating your account, displaying your posts).
• Legitimate Interests: Where processing is necessary for our legitimate business interests (e.g., security, analytics, Platform improvement), provided these do not override your rights.
• Legal Obligation: Where we are required to process data to comply with applicable laws.

5. How We Share Your Information

We do not sell your personal data. We may share your information in the following circumstances:

5.1 Public Content

User Content you post (posts, comments, tactical analyses, profile information you choose to make public) is visible to other users and the public. Your username and profile picture are displayed alongside your contributions.

5.2 Service Providers

We share data with trusted third-party service providers who assist us in operating the Platform, including:

• Amazon Web Services (AWS) — Cloud hosting and data storage.
• API-Football (api-football.com) — Football match data, fixtures, scores, and team information. API-Football may receive technical request data (such as IP addresses) when data is fetched server-side, but we do not share your personal account data with them.
• Analytics providers — Website usage analysis (anonymized where possible).
• Email service providers — Transactional and notification emails.
• Authentication providers — If third-party login is offered.

These providers are contractually obligated to process your data only as instructed and to maintain appropriate security measures.

5.3 Getty Images

Images on our Platform may be embedded using Getty Images' embed functionality. When you view embedded Getty images, your browser connects directly to Getty's servers. This interaction is governed by Getty Images' own Privacy Policy. We do not share your personal data with Getty Images.

5.4 Legal Requirements

We may disclose your information if required by law, court order, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to:

• Comply with applicable law or legal obligations.
• Protect the rights, property, or safety of Sksenq LLC, our users, or the public.
• Detect, prevent, or address fraud, security issues, or technical problems.

5.5 Business Transfers

In the event of a merger, acquisition, bankruptcy, or sale of all or part of our assets, your personal data may be transferred as part of that transaction. We will notify you of any such change.

6. Data Storage and Security

6.1 Where Your Data Is Stored

Your data is stored on secure cloud infrastructure provided by Amazon Web Services (AWS), located in the European Union (Frankfurt, Germany — eu-central-1 region). AWS maintains industry-standard security certifications including SOC 1, SOC 2, SOC 3, and ISO 27001.

6.2 International Data Transfers

Our servers are located in the EU. If you access the Platform from outside the EU, your data may be transferred to and processed in the EU. For users in the European Economic Area (EEA), this means your data remains within the EU and no additional cross-border transfer mechanisms are required for storage.

However, some of our third-party service providers may process data outside the EU. In such cases, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission, or reliance on the provider's adequacy decisions or certifications.

6.3 Security Measures

We implement reasonable technical and organizational measures to protect your data, including:

• Encryption of data in transit (TLS/SSL) and at rest.
• Secure password hashing.
• Access controls and authentication for internal systems.
• Regular security reviews and monitoring.

No method of transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

7.1 What We Use

We use cookies and similar technologies for the following purposes:

• Essential Cookies: Required for the Platform to function (authentication, session management, security). These cannot be disabled.
• Analytics Cookies: Help us understand how users interact with the Platform (e.g., pages visited, time on site). These are used only with your consent where required.
• Preference Cookies: Remember your settings and preferences (e.g., language, theme).

7.2 Third-Party Cookies

Embedded content (such as Getty Images embeds) may set their own cookies when loaded. These are governed by the respective third party's cookie policies.

7.3 Your Cookie Choices

You can manage cookies through:

• Our cookie consent banner (where applicable).
• Your browser settings — most browsers allow you to block or delete cookies.
• Opt-out mechanisms provided by analytics services.

Disabling certain cookies may affect Platform functionality.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

• Account Data: Retained for as long as your account is active. Upon account deletion, we will delete or anonymize your personal data within 30 days, except where retention is required by law or for legitimate business purposes (e.g., resolving disputes, enforcing agreements).
• User Content: Publicly posted content may remain on the Platform after account deletion if it has been shared, cached, or is necessary for the integrity of ongoing discussions. You may request removal of your content.
• Log Data: Retained for up to 12 months, then deleted or anonymized.
• Communication Records: Retained for up to 24 months after the last interaction.

9. Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal data:

9.1 Rights Available to All Users

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete personal data.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Data Portability: Request your data in a structured, commonly used, machine-readable format.
• Withdraw Consent: Where processing is based on consent, withdraw your consent at any time.
• Object: Object to processing of your personal data based on legitimate interests.

9.2 Additional Rights for EEA/UK Users (GDPR)

If you are in the European Economic Area or the United Kingdom, you additionally have the right to:

• Restrict Processing: Request that we limit how we process your data in certain circumstances.
• Lodge a Complaint: File a complaint with your local Data Protection Authority (DPA). A list of EEA DPAs is available at edpb.europa.eu.

9.3 Additional Rights for California Residents (CCPA/CPRA)

If you are a California resident, you have the right to:

• Know what personal information we collect, use, and disclose.
• Delete your personal information, subject to certain exceptions.
• Opt-Out of Sale: We do not sell personal information. If this changes, we will provide an opt-out mechanism.
• Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

9.4 Additional Rights for Brazilian Users (LGPD)

If you are in Brazil, you may exercise rights under the Lei Geral de Proteção de Dados (LGPD), including access, correction, anonymization, portability, and deletion of your personal data.

9.5 How to Exercise Your Rights

To exercise any of these rights, contact us at:

Email: privacy@total14.com or privacy@sksenq.com

We will respond to your request within 30 days (or within the timeframe required by applicable law). We may ask you to verify your identity before processing your request.

10. Children's Privacy

Total14 is not directed at children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16 without verification of parental consent, we will take steps to delete that information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@sksenq.com.

11. Third-Party Links

The Platform may contain links to third-party websites, services, or content. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party services you interact with.

12. Do Not Track Signals

Some browsers transmit "Do Not Track" (DNT) signals. There is currently no universally accepted standard for how to respond to DNT signals. We do not currently respond to DNT signals, but we will update this policy if a standard is established.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page.
• Notify registered users via email or a prominent notice on the Platform.
• Where required by law, obtain your consent to the changes.

Your continued use of the Platform after changes take effect constitutes acceptance of the updated Privacy Policy.

14. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, contact us:

15. Supplemental Disclosures

15.1 For Users in the European Economic Area (EEA)

• Data Controller: Sksenq LLC, Republic of Armenia.
• Data Processing Location: European Union (Frankfurt, Germany).
• Legal Basis: See Section 4.
• Supervisory Authority: You may lodge a complaint with the data protection authority in your EU member state.

15.2 For Users in the United Kingdom

Following the UK's departure from the EU, we process your data in compliance with the UK GDPR and the Data Protection Act 2018. Your rights and our obligations are substantially similar to those described under GDPR.

15.3 For Users in California

• Categories of Personal Information Collected: Identifiers (name, email, IP address), internet activity (browsing, usage data), and user-generated content.
• Purpose of Collection: See Section 3.
• Sale of Personal Information: We do not sell personal information.
• Retention: See Section 8.